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EVC
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Quality
Satisfaction survey
Customer data
Company
*
Made by
*
Position
*
Commercial attention
Availability and staff training to assist
*
---------
Deficient
Regular
Acceptable
Good
Excelent
Waiting time to serve
*
---------
Deficient
Regular
Acceptable
Good
Excelent
Resolution of their queries/doubts
*
---------
Deficient
Regular
Acceptable
Good
Excelent
Clarity of the technical response (clear and comprehensive)
*
---------
Deficient
Regular
Acceptable
Good
Excelent
Clarity of the commercial response (complete and clear)
*
---------
Deficient
Regular
Acceptable
Good
Excelent
Management and budget deals
Response time to the budget request
*
---------
Deficient
Regular
Acceptable
Good
Excelent
Quality budget (clear and comprehensive)
*
---------
Deficient
Regular
Acceptable
Good
Excelent
Value for money of service
*
---------
Deficient
Regular
Acceptable
Good
Excelent
Order management and services
Compliance with agreed delivery deadlines
*
---------
Deficient
Regular
Acceptable
Good
Excelent
Responding to the request for information on the status of your request
*
---------
Deficient
Regular
Acceptable
Good
Excelent
Optimal reception status report
*
---------
Deficient
Regular
Acceptable
Good
Excelent
Content report delivered
*
---------
Deficient
Regular
Acceptable
Good
Excelent
Post-sales service
Quality of service provided
*
---------
Deficient
Regular
Acceptable
Good
Excelent
Claims management
*
---------
Deficient
Regular
Acceptable
Good
Excelent
Overall rating
Overall, how would you rate the service provided by CIMALab?
*
---------
Deficient
Regular
Acceptable
Good
Excelent
Comments and suggestions
Comments